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Contact Center Industry or Shared Services Research Sources

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This selective directory lists research sources for customer contact center industry websites, including both in-house and outsourced back office, shared services (financial services or administrative centers), or call center operations such as for customer relationship management, telemarketing, direct marketing, telesales, order fulfillment operations and related online services for sales and customer service.
We offer independent professional referrals and research support as executives plan capital investment projects in new business locations. This includes the global business location strategy and site selection process for new facilities such as offices, industrial buildings, distribution centers, etc. for assistance.

Contact Center Industry (call centers, shared services, customer relationship management)

Direct Marketing Association - US and UK websites; direct and interactive marketing

www.the-dma.org

www.dma.org.uk

ATA - American Teleservices Association www.ataconnect.org
Contact Professional magazine www.contactprofessional.com
Call Center magazine www.callcentermagazine.com
CCNG - Call Center Network Group - industry networking www.ccng.com
Summit Circuit - contact center summit events, e-Summit International online www.summitcircuit.com
CommWeb - telecom, datacom, and Internet publication of United Business Media www.commweb.com
ContactCenterWorld.com www.contactcenterworld.com
CRM Marketplace www.crmmarketplace.com
CRMXchange - Formerly TeleMarket www.crmxchange.com
CRM - Customer Relationship Management magazine - DestinationCRM.com www.destinationcrm.com
CRM Advocate - formerly known as RealMarket.com - news about CRM www.crmadvocate.com
ELSNET directory of call and contact centers - language and speech technologies http://www.elsnet.org/callcenters.html
CCSF - Customer Contact Strategy Forum www.ccstrategyforum.com
ICMI - Incoming Calls Management Institute www.incoming.com
SWPP - Society of Workforce Planning Professionals www.swpp.org
We welcome sources or corrections

Try our Search: Americas feature - for the USA, Canada, and Mexico. The state search tools make it easy to find content on over 2000 local economic development and chamber of commerce websites.

A similar Search: Europe feature covers 40 countries.

Our global commercial real estate search tool makes it easy to find local contacts, CRE market reports, and other information worldwide.

We provide independent professional referrals for capital investment project planning.

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Media Search Tool for multiple economic development magazines

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Please inform us if any are obsolete, since organizations in this market often change their domains without notice.

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Last modified: 12/20/10